Privacy Policy

1.1 This is the privacy policy of Natoora Limited, an English registered company (number 04918799). Our trading and registered offices are at Unit 3G Hewlett House, Havelock Terrace, London, SW8 4AS. Our other contact details are specified in the "help" section on our website.

1.2 The purpose of this policy is to tell you how we process your "Personal Data" (ie data about any identified or identifiable living person). In particular:

a) what Personal Data we collect;
b) how we use it;
c) how we protect it;
d) to whom we disclose it;
e) how you can access and rectify it.

1.3 Please contact us if you have any queries concerning this policy.

2.1 When you place an order, we collect and store basic information such as your name, address, email and other contact information, order details, username and password and payment information (excluding credit card numbers). You may provide us with additional information if you communicate with us by phone / email or otherwise.

2.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we may aggregate with similar information from other customers, the full URL clickstream to, through and from our site (including date and time), cookie number, goods or services you viewed or searched for, parts of our site you visited and any phone number used to contact us.

2.3 Like many websites we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We use a session cookie which enables us to identify you (only) throughout a session on our site, so that you can use features such as the basket and are able to place orders. A session cookie is essential to our service.

2.4 We also use another form of cookie so that our web server will recognize your browser when you visit our site again. This will remain on your computer for a maximum of 160 days and will then be deleted. The help menu bar of most browsers tells you how to modify your browser to accept or reject all cookies or be notified when a cookie is set. Cookies cannot read your hard drive.

3.1 We use your Personal Data for processing, and communicating with you regarding, your order.

3.2 We may also send you Christmas cards.

3.3 We may use IP addresses for customer profiling purposes.

3.4 We may use your Personal Data to provide a more personalized and user-friendly visit to our website as follows: to streamline future orders, to help us track user traffic patterns, to communicate with you on our website about orders, goods, services, special offers and targeted promotions, to update our records and maintain your account with us, to display content such as favourites and to recommend goods and services that might be of interest to you. We may also use this information to improve our website or to prevent or detect fraud or abuses.

3.5 We may access, copy, preserve, or delete any Personal Data where we are required to so by any applicable laws, statutes, regulations, standards or codes of conduct or competent authority or to protect our rights or those of our partners or customers.

4.1 Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

4.2 We use industry-standard Secure Sockets Layer (SSL) technology (128 bit strength) to encrypt Personal Data you provide to us.

4.3 Our banking partner also uses 128 bit SSL technology to encrypt credit card transactions. Only the last four digits of your credit card number are revealed when confirming an order.

5.1 Payment details including credit card numbers are supplied direct to our banking partner which is specified on our website. We do not receive such information.

5.2 We may disclose Personal Data so far as reasonably necessary:
a) in the circumstances specified in clause 3.5 above; or
b) in the context of a sale or merger of all or part of our business.

5.3 Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this privacy policy..

6.1 You can access and rectify certain of your Personal Data by contacting us using the details provided on our website.

6.2 For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner .